We've just noticed that the Organizations field is not working as expected. An organization called "Operations" has 33 members. Most of the issues created by these members, are created with no value in the Organizations field.
Checked several places a few times for the reason but;
seems just random for now, and it results in inaccurate reports :(
We are using the Cloud version of the application and all the tickets are created through Customer Portal.
Did anyone experience something like that?
Hi @Engin Ören,
It could be that members of the organization choose to not share the issue when they are creating it.
If they are using the portal, they would get the option to share a request with their organization, or make it a private request
You could look at automating the process and always assign an organization based on the reporter. (JSD automation is able to do so, otherwise Automation for Jira is)
Thank you very much for your responses. I've noticed that the users were selecting "Private Request" as @Stefan Kohler mentioned while creating, to prevent unnecessary e-mail traffic to their whole organization. We've switched to a bit smarter organization scheme with dividing into smaller organizations among users. We'll see the results now :)
HI @Engin Ören
Welcome to the community!
are created with no value in the Organizations field.
While creating request the user needs to share the request with a specific organization.
Run the JQl with the issue which belongs to that Organization and the using bulk edit share/change the requests to that specific organization so that you will be able to see the correct result.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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