"Groups" field keep appearing after being removed from screens

Ines B. February 29, 2024

I have several projects where we are not using the "Groups" field and I don't want to display it in the screens, I have removed it from the Create/Edit/View Screens but it keeps appearing it again. Would someone know why it can be happening ? I have not found anything in the logs

Thanks!

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Stephen Wright _Elabor8_
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March 3, 2024

Hi @Ines Bilbao 

I don't believe there is a native Groups field - what kind of field is it?

Is this happening in just one Project, one Issue Type - or are you seeing it reappear in multiple places?

If the latter, have you removed the field from every Screen associated with any active Screen Scheme?

Ste

Ines B. March 4, 2024

It's a native field that appeared with Jira Service Management version 5.9, that allows to share the requests with Groups.

It's happening in multiple projects and I've removed from all screens

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