Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,601
Community Members
 
Community Events
176
Community Groups

"From" E-Mail address differs from "Reply-to" E-Mail address --> wrong Reporter

Hi,

We have the issue that Jira does not show the "correct" reporter.

Setting in Jira:
Tickets are only created via mail

Here's the scenario when it's all done via Outlook:
Email comes in and it shows "Jane.Doe@company.com" as the sender ("from" address).
When I click reply, it shows a different email address than the original "from" address for example "case.xy123@company.com"

Problem in Jira:
Jira adds "Jane.Doe@company.com" as the reporter.
However, I would need "case.xy123@company.com" for the email to reach the correct recipient.

Does anyone have a solution? Is the topic possibly related to DMARC?

Cheers and a happy new year to you all!

1 answer

1 accepted

2 votes
Answer accepted
Trudy Claspill Community Leader Dec 30, 2022

Hello @Gregor Brummer 

Jira Service Management is designed to use the From email address for Reporter.

There is a change request to allow it to use the Reply-To email address. You can vote/comment/watch it here:

https://jira.atlassian.com/browse/JSDCLOUD-4920

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events