"Configure" button is greyed out even when Request type is selected in Jira Service Managemen

Minu Murali January 11, 2021

Hello Everyone,

"Configure" button is greyed out even when Request type is selected in Jira Service Management. 

 

Thanks.

 

 

1 answer

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 11, 2021

So you are saying that the RT is not empty and yet you cannot configure the layout? Screenshot please. Are you an admin?

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