Hi,
I have a JSM project with 3 types of tickets. For one of them, the "Add internal note / Reply to customer" is not visible when a ticket is created :
The comment field is only available in the main view after the first transition (where the Comment field is on the transition screen).
I verified : Issue type / request type / Field configuration / Workflow : everything seems to be the same for all tickets...
I'm being mad, thanks for your help !!
O.
Hi @Olivier B_
hmm interesting.. May be there is a workflow property on the initial status and it is conditionally restricting comment only for this issue type?
Yep, that's it !
Now, I need to remember why I've done this... :-)
Thanks !
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