HI, I would like to have a queue or a filter to see all tickets assigned to my groups. My user can be a member of multiple groups. How can I do? I want the filter to update depending on t...
I need to make an external user a change approver. Can I do this without burning a license? The user only needs the ability to approve a change request. I'm trying to stay within the free tier of lic...
We have a specific Issue Type that requires approval prior to beginning any work. The Approver is determined by the agent and entered after the request is received and has automatically entered the "...
Hello! Using Automation for Jira, I'm trying to take the name of the person in the "request participants" field and use it in the comments. I was trying to use Smart Values to do this, but d...
Hello, I have around 40 Projects and I use the calendar feature to calculate "Time to Resolution". Working in the middle east means I have to change holidays for Eid etc every year. Can I create a ma...
Hi, Does anyone know how to implement multilingual surveys in order to track NPS and CSAT? I must do so for a European B2C customer service so sending the surveys in English to everyone is not acce...
Does anyone know how to create a trigger for a service desk ticket and Jira project ticket? I have a ticket on Jira SD that i link to a Jira project ticket. Each one has its own workflow and statuse...
Good morning team, Sorry for my English. I am currently working on setting up a site in Jira Cloud, and I wanted to know if the data is backed up automatically, and how often. In case none of those...
I cant import .ics file, is the is other method?
I would it improve the process we have at the moment for receiving and managing new web development request. Key Requirements: 1. Manage changes in priority 2. Have calculated priori...
Is there a way to email all agents to notify them that a new request is in. Whether it's an email request or via the portal? My agents aren't always in front of Jira but they do watch email.
Hi Team, Customers would like to Integrate their internal ticketing tool - "Noibu" and "Monday.com" with Specific Project from Jira Service Desk. After providing the following details: Glo...
Hi I am not able to assign a ticket to another member who is a service desk agent. check screenshot below.
Hi I'm trying to find a solution to 2-way sync a Jira Calendar to our client's deployment calendar? The aim would be for our client to add any planned outages etc. and then schedule our...
Hi community, How can I restrict access to Jira Service Management Project to only invited people, so that not every who has access to Jira Software can see it. This is the case I have...
Hello, I don't have option to change de SMTP server for mine for JSM. Can you help me to find that ? The link Serveurs du courrier électronique sortant - Jira (atlassi...
How can I disable editing da Request Type field? I removed it from the Edit screen but, unlike other fields I removed, it can still be Edited.
Hi there, whenever an automation fails, the owner of that automation receives an email notification. Is it possible to change the address for those notifications so that the entire team has access t...
Hi Everyone, I am trying to upload an email (.msg Outlook-Format) as attachment via REST API (https://[myservicedesk].atlassian.net/rest/api/3/issue/[TICKETID]/attachments). The Con...
As shown in the figure below. 1.After clicking "custom", the items that have filled in the value still exist. 2.In the created issue, it can be edited for all items. So, what is the [custom] used ...
I have a project created with the Legal template in JSM. When a client requests a request to a lawyer, they agree on the delivery date and with this date the SLA of the request is defined and the SLA...
Hi, We have JSM Cloud and Opsgenie before they bought Opsgenie. I recently saw an opportunity to get the product combined into one service. Has anyone done this in similar situation? I have below q...
I get the following error message when deleting a transition or status on a workflow while viewing the workflow as a diagram; however, I am able to delete the same transition or status while viewing ...
Hello everyone just started learning Jira Service Management I can't figure out how to create a task and add an email of any client as a recipient to it, for example, I want to write a letter from j...
Good, I want to be able to create and manage new tags since the ones we have are old and do not work for us. How can I create new ones and clean up the old ones? I have looked everywhere in the Ji...
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