On the customer portal (service desk), if a user selects a value from a check box, update the display name of another field. I know you can manually update the display names under the Request Types i...
Olá, quando colocamos os chamados em Waiting for customer e o cliente responde a nosso questionamento o Jira esta duplicado os chamados em vez da resposta ir para o chamado, alguém para me ajudar?
Hi everyone, I had a question in regards to my Dashboard that is connected to my board. If you take a look at the board (1st screenshot), including the "Done" column, I only have 21 issues. However...
Dear, We are using 4 channels to be contacted : - The portal to reach the service desk or the IT departement. - 2 mail adresses to reach the service desk or the it departement. So if I want to ...
En el caso de agente1 -> agente2, ¿Se podría capturar el agente anterior?
Im having some trouble with the mails servers configuration. Im trying to enable "Adding commentary to an issue" mail handler but, i mistakingly erased the default mail server configuration. I w...
Al momento que un usuario describe y envía la solicitud o requerimiento cómo se podría especificar el tipo de incidencia a la que está relacionada.
...eturns the name displayed in your Jira instance. {{attachment.author.active}} : Returns true if their account is active, and false if not. {{attachment.author.timeZone}} : R...
Hi, could you please advise where already existing automation rules can be located? When I go to Automation - I have only 'create new' option. We have number of rules already but I was not able to...
I want to have certain applications developed simultaneously by multiple developers. Hence I would be creating a single project with all the user stories mentioned in it and having status and share i...
Can anybody please help me? I need help setting up Jira Service Management to address the highlighted questions/issues in this PDF: Portal Screen > Request Form > Agent Screen ...
Hi I added the service management but agents are having issues using it. 1. 1 user cant see the project 2. other users cant see the project, but cant open issues/tickets. I tried several th...
I'va a Jira Software Project called, General. In that refresh button is there [check the SS below]. Now I created one new Service Management project, in that refresh button is not there. So how can I...
Our company have any projects like support, sys-admins and other. How can i grant permissions to an employee for editing issue type scheme so that parameters such as fields and screens can ...
First time asking here in the community. I just want to understand how the SLA works. When a ticket has been breached while assigned to person A, and was then resolved but not yet close, then the t...
How can i put the boton "Attach" into the view issue service management as agent ?
Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...
Hello, I would like to know if there is the possibility of placing affected services as a mandatory field since that option is not shown as in other fields.
Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?
Hi, In the Jira service desk, how can give access to all projects in one action? I have multiple projects, when I create a user and assigned it to the jira-administrator group, it cant view ...
I would like to know if Atlassian offers an option to encrypt my Jira data with my own encryption keys? Thanks
Hello. How do I change the sender name of an email notification when the agent add a comment to a request? When I test sending notifications to a client, I receive notification email to my personal...
How to enable and view the dashboards in the customer portal login?
Hi, I am looking for a way to move/export/import customers (and their organization) to a new project. We nee to migrate from one service project to another in order to allow opsgenie bi-dire...
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