If a customer is viewing a Confluence article from the JSM portal and clicks on a link something like the 'edit' button on an attached PDF file... They get redirected to an Atlassian Confluence ...
Hi all, I am trying to include an "If" block in my automation to check whether a custom field (Text Field (single line)) starts with any of those strings: Advanced compare condition {{issue.custom...
I am trying to find tickets with in the description the text ZOA-Manager or ZOA-manager or zoa manager. I made a JQL filter description ~"ZOA-Manager". The filter match on all tickets with the words ...
Hi, is there a way to specify data format types when importing data to Excel using the JIRA plugin? For example, JIRA shows Time to Resolve as a number 2:14 but Excel displays the infor...
How can I retrieve Sharepoint lists to populate a custom dropdown field?
Hi all, I've just opened our Jira Service Management account. I'm the Org Admin and I want to setup our 365 SMTP settings but when I view "Global Settings > Outgoing Mail" I only have the option ...
We are trying to figure out now is having one of our Customers who is able to see all the tickets assigned under this Service Desk Project. I added him to the organization but see that anyone submit...
Suppose we have 2 projects : Project_A & Project_B We would like to have customers that have been added by Service Mgt Team to be able to see Project_A and customers that have been added by send...
Hi, Is it possible to have CI baselines when using the Insight feature in JSM? Moreover, does JSM Insight support detecting and indicating, i.e. report-based, deviations from the set referenc...
Queues Message: You have no queues & You may want to create a queue Description: suddenly jira service desk queues disappeared and when try create a new queues also not appe...
I'm trying to integrate service management, opsgenie and status page to deal with major incidents. It would seem that I have two opsgenie accounts, one which shows when I click the app from the menu...
...I'd like to add a Section where Users can navigate through public Wiki-Entries. Currently it's only available through the Global Search. Does somebody have any tips whats wrong with my c...
scenario: Outgoing mail with authentication (Microsoft Exchange 365)-> general@jira.com JSD project with their customer mail set > project@jira.com a) JSD project notification mail i...
Is it possible to add people to a project and assign them the role customer without doing it 1 by 1 searching their accounts?
Dear All, I have a question : in the project I am running I would like to see under a specific labels how many tasks are created and have them sorted by components So let's say I have...
Hi, Does JSM Datacenter supports using Encyption Keys via BringYourOwnKey (BYOK)? Thanks in advance! Regards
We have implemented our first Customer Portal and have used a file list in Confluence to hold user guide documents, etc, as we don't have time to convert these to pages in the initial version. The o...
Hi, I am unable to move an open issue through my workflow. I keep getting an error of "cannot assign an issue to the nonexistent user".
Hi, Does JSM Datacenter supports database partitioning for performance enhancement? Thanks in advance, Regards
1. I am writing a letter to Technical support hd@monberry.ru from addres bocharnikov.d@monberry.ru 2. I see a letter in the mailbox, it has arrived 3. Mailbox Settings 4.&nbs...
I'm currently using the free Cloud service, and want to set up Approvers for my workflows. I have researched the documentation on the site (in particular, this, this and this) I...
My goal: I would like to see "worklog comment/description" on search screen(under filters) before exporting Excel file. I know that it is not possible to add a column for worklog comment on se...
Hi, I am currently testing Jira Service Management and have a question. In my scenario I want to list all design tasks from a Jira board. Is this possible at all?
Hi, I would appreciate some help on creating an Insight Object Schema. We would like to register all technical info of our customers in Insight. We make and sell software for hospitals and w...
Hi All Now, i am setup a customer portal. My Problem now is on Request Page Portal (as attachment) i cant show the ticket number on list columns. Because only "Summary, Status, Requester, C...
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