Let`s say agent is changing status of the ticket (request) in JSM to ,,resolved" or ,,waiting for customer" and I need the rule that forces agent to choose value from story points whenever he decides...
Dear Support, I am trying to create an automation to send reminders to the customers if the ticket is Waiting with the Customer for 5 days, and automatically close it after this reminder for 5 days ...
Am looking into simplifying the options showing for customers wanting to submit a ticket... So instead of seeing the above screenshot of options, would like the initial categorie...
Hi there, Could you please advise, how I can remove an old user ( already deactivated ) from a TEAM which was not created by me. Also how I can add new members to the team. Than...
I want to copy two customers on my jira project using their emails. I have checked for emails under channels in project settings but I cant see the feature.
Hi, we have a couple of custom text fields in which our agents post URLs. These URLs look like this: https://app.company.com/page1 https://app.company.com/page2 https://app.company.com/page3 &...
Hi Team, I am working on JSM (Data center version) I would like to know how we can send reminder notifications when ticket is in particular status? I do not want to purchase automation for Jira ad...
Good day! Please tell me how to create a new request so that the fields from the previous request are copied to the new one. I would like to do this via script runner. At the same time, the task w...
We are planning to Upgrade our Jira Service Desk Version, we request for your opinion on which version will best suit our organization, that is 8.19.0 or 8.13.10 Enterprise version. Also requesting ...
So there are so many concerns withdrawing data through these dashboards; only having so many gadgets or limitations on about the amount of data sets, minus downloading data into SQL; is there some al...
Hi. I am Jira admin. I wish to assign certain people/groups to get notified when an issue type= Incident hits a queue. What's the quickest/best way to do this? Thanks.
Hi all, I'm trying to set up automation for the following two scenarios: When a ticket in Project A (Engineering) that is linked to a ticket in Project B (support) is moved to "In Pr...
Hi All, Is it possible to disable notifications that are generated by a certain user or application? We utilise an SLA application that updates SLA times, seemingly via a user profile. Is ...
The person that built our JIRA helpdesk has left the company and the account has since been deleted/disabled. It could be a coincidence but the assignee automation as well as the email responses have...
Hello, i am using service desk. And once we receive a request, we create a task for the developper in our project team to work on it - because not all développer has access to service desk itself. I...
Hello there, I created instructions with shell scripts, then pasted the instructions in Jira (running on my own server). In the scripts, I used # to create number list. But it doesn...
I want to know if it is possible to change the color of the text. It is currently a light lavender and grey which is really hard to read. I asked our administrator and was told no....
Hello dear Community, Can you please help me with the following question? How do I enable the execution of multiple actions in a single automation? I would like to send Slack messages to approvers ...
In our main help center I would like to add a document attachment in the announcement field. I see that you can add a link, is it possible to add an attachment?
Hi Wondering if it would be possible to only grant a user or group to only have access to a certain issue type. What I mean by that is I have 3 types of incidents ( apps, infra, HR). I want a ...
I've set up a rule to auto-approve requests when submitted by a person from a group. I used 'transition the issue' action to move the request along the workflow from initial step 'waiting for appr...
Hello, I would like to ask how can I remove the "root cause and corrective action" from the request when I want to put it in the "completed" state. When I go to the request types I select the type of...
Hi, We have a relatively big data for our Insight (3000+ objects and 50+ attributes) and I would like to create a filter that displays all objects those do not have any attachments. usecase: obj...
Content comments with attachment can’t reach client only text is sent, which will be a problem for some requests such as QR requests,But Only users with Jira access can view the request and check att...
Dear Community, I would like to change the email notification sender address in my Jira Service Management project. I added 2 domains: "domain.fr" and "domain.com". Both are verified. I now try to...
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