Al querer descargar los ISSUES de un Filtro Jira a un sheet me sale error con complemento Jira Cloud for Sheets " looks like we stumbled a bit, please try again or contact Atlassian suppor...
...reate requests through a portal we created for internal public only. So I'm wondering what's the best way to allow everyone to have access as a customer (portal view only) without having to add them m...
Hi, I have a list of over 1000 services that i need to import into Insight and JIRA Service Desk. it possible to import using CSV ?
Hi, Im creating different dashboards for a specific project. After creating it, there's an option of "sharing" it. If I edit that option by giving edition and view permissions to an specific project...
I have removed the "Priority" field from all configurations and it is still showing on the Customer Service Portal. I have read multiple suggestions and it is still showing. Any suggestions o...
There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he ca...
Hi. I have recently created 'log a change' request type. Users are logging any changes to the system/database etc. It is currently in American time and date format. This is also not very prec...
Hello team ...trying to create an auto that will trigger the round robin every week instead of each time a ticket is created...so teachA has all incoming tickets for the week ...then on monday 9am Te...
Hello everyone! This is a slightly off-standard question. I have text that should ideally blink to grab attention. On my screen, in the Field help column, the word EXAMPLE should be blinking. In...
It would be helpful and more efficient to be able to insert a template when I'm working on a ticket and replying to a customer, as our replies are often the same or similar among different customers.
Hi Community, I am plying around with the JSM with connected confluence knowledge base. Generally the search work fine but I fear that over time that number of hits will be too many. W...
Hi! I have a challenge that I hope some of the experts here knows how to solve. Previously we have used many different addons in workflow automation, but are using Jira automation more and mo...
Hi Community, Webhook in JIRA is set and integration in OPSGENIE as well. Alarm is created correctly in OPSGENIE when a critical incident is created. However, when acknowledged a...
Can we change colour code of unassigned tickets coming into Jira?
I Just wanna ask, because JSM is using the Opsgenie under On-Call section, since we are planning to use the JSM, how many users I can add in Opsgenie if I avail the standard plan of JSM?
I see we can add custom fields to Issues, but I don't see how to add them for Organizations (and related contacts)? We need to be able to track mailing address & phone number for both Orgs and C...
I am attempting to remove a user from our JSD Cloud version without success. Here's what I see: I access the user within admin.atlassian.com, click the three dots and select Remove us...
Hello, On Atlassian's own security page, they state they use Jira for their own information security incident response ("How we use our own tools"). I'm curious if they have ever shared their projec...
One of the major barriers I find to switching entirely to using JIRA Service Desk is the inability to restrict the different portals to only customers while still allowing emails to go through. Ther...
I'd like to know if it would be possible to set an automation rule that allows to send a notification via email to a number of Jira users even if they are not the ticket assignee. I tried with Autom...
An agents shoudl receive the ability to create custom reports in a Jira Service Managment project but he should not get additional administrative permissions. So far I was only able to have the "New ...
Hello, for a field which has these options: Apples red Bananas yellow green brown is it in the customer portal possible that when the user selects Apples on the first level that "red"...
Hello, I need to either build a report or find a way to get Jira to show me a chart of all the tickets/issues that have come into the helpdesk project over several years. A "Volume over time" I dont...
Hello, Has anyone successfully (or know if its possible) embedded a Ajax street address lookup/API within a JIRA service desk field? e.g. the type where it starts to look for validate street a...
Hi, I have a question and I have not yet found the 'ideal' solution. My usecase is as follows: When an onboarding story is created (so we have a new employee who will start), I want to sta...
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