It looks like a new User Management for OnDemand Jira is different. My main issue is that I am no longer able to access it. I am logged into Jira, Click the user management link, and then I am prom...
How to allow anonymous users to create bugs without log in ?
Hi I'm looking for a way to display total time spent on each project, across all projects. So the report would provide the name of each project, and the total time logged for each project - which wo...
hi, i want to prevent some users from modifying the assignee, where i can do that? i searched but all i found that i can stop him from assigning or i can let him assigne. but what i want to do i...
Dear Team! Can you provide some information about how I can set Public mode only for Jira Service Desk, but not for all Jira. Or maybe is there some way to show for Service Desk customers only c...
set SLA's in weeks and days
http://prntscr.com/2rh14n What is that, and how i can fix it ?!
Do Service Desk Customer Portal Users (i.e. customers) require a paid licence? or do they not count towards licence usage?
I'm a newbie to the world of Jira and Service Desk, so please excuse my ignorance. I'm trying to delete (or rename) the default "General" group from the Customer Portal. I'd prefer to have a group ...
Hello - Is there any way to stop service desk from sending a email every time the status changes? It doesnt seem as though it's really connected to the notification scheme. For example when I dele...
dear, i need help with this , im using JIRA service desk and when ever im trying to attache file im getting this message "File name cannot contain the character '\'". but there is no '\' in the fi...
Plugin : JIRA Drag and Drop Attachment Plugin JIRA Version : 6.1.3 Specific menu doesn't work after dnd-atthachment plugin update. (to version 3.1) Below are four ways to attach a file @jir...
We are currently Auto Transition Listener to transition an issue from "Waiting for Customer" to "Under Investigation". This seems to be working fine. We are also using JIRA Service Desk's SLA funct...
I'm trying to calculate the average response time for a JIRA Service Desk SLA via JQL REST API. I see the following column/value pairs that seem to be what I'm looking for, is there a way to transla...
Is it possible to duplicate a Service Desk customer portal? I have a number of clients I'm setting up Service Desk for and have a customer portal set up for a test client at present. However settin...
Hi Mates, I am new to JIRA. I need all your help to automate the process. we are copying csv files from emails to Unix server (where JIRA is running) Then opening the JIRA console and external ...
Hi, there- My team moves code to production very slowly & typically after a sprint has ended. I'd like to see a burndown chart that encompasses various statuses before the ticket is moved to Res...
I'm confused by the way Service Desk is displaying time for SLA timers, but I don't know if it's caused by our server vs client timezones. Client enters an issue at 11:09 AM (PST) Jira server use...
We are very interested in Jira Service Desk, but it looks like a fundamental architecture mistake has been made - namely, that there is a 1:1 correspondance between a service desk and a jira project....
We are switching over to a new domain. Our email is hosted by Google. We have single sign on through google single sign-on. When we switch over to the new domain on google side, single sign on breaks...
Olá, Boa tarde Baixamos a versão beta do Service Desk, para analisarmos a ferramenta sobre as métricas de SLA dos nossos projetos, já utilizamos o Jira a algum tempo. Nos interessamos também p...
I am asking to assign issues to different users automatillcally while creating issue based on user picker custom field value. For example while creating issue i have one custom field as "Request Ca...
Is there a way we can hide the Create ServiceDesk option from JIRA users? We are trying to restrict this option to JIRA system administrators only, but it seems that anyone with administration roles ...
Hi Jira Service Desk team, Hope you're very fine. I'd like to ask you just a little question about the behavior of JIRA, specifically custom fields configuration, after installing JIRA Service De...
Using Jira 6.1 Service Desk. All issues are created via a mail handler. I've noticed that if the email (using Exchange) is flagged High priority, the issue status is set to Blocker as opposed to Ma...
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