How can I see and export the detail that is used in the Transition time calculations?
Hi, I create a service desk project and then deleted it but the field configurations is still there. How can I delete it? I'm not getting any options to remove it. It is not associated to any F...
Hi, within Jira Service Desk (version 1.2.0.2) we have defined different SLAs. We want to use them just to measure the different times within our workflows, but in a first steps we don't want to fo...
JIRA project is browsable by non-JIRA users. They create issues. Reporter is left "Anonymus". I have a SLA "Time to first response", which is stopped while this condition truns true - Comment: F...
I need a way to track a customer calling me, and I need to be able to quickly log what company is calling, with a drop down of authorized contacts. Then I fill in my customer's issue. It seems like...
Hi All. Completely new to this, so please be patient. Is it possible to have no login required for the Service Desk Customer Portal? Cheers, Matt
How can I recover an accidentally deleted Atlassian On Demand Jira Issue linked to Balsamiq
We are currently running JIRA for our development team, we would also like to run JIRA service desk. Is it possible for the two to run on the same server?
Hi: I am testing the customer portal feature and am confused. I hope that the customer portal can be in Chinese as hard as possible. However, from the attached screen capture, you can see...
HI, I am really confused by the fields of a screen. I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments fiel...
Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the p...
Does anyone know is there any plugins or some way to get "CFR Part 11 E-Signatures (FDA Compliance)" avaivable for Jira OnDemand (Cloud) product anytime soon?
Hi any one help me regarding this
Do we need to pay yearly for download ? What will happen after support is completed for a year and we do not opt to continue. Can someone clarify this? Regards, Shreyas Joshi
Hi hi, Is there a way to modify the text that is displayed on the login page under the "Don't have a login?" section - I would like to put a text there with an e-mail address because it's often th...
We're currently setting up and testing Service Desk and have noticed some unexpected behaviour with regards to file attachments. If an issue is created using the customer portal, and a file is atta...
Hello, My company has a hosted version of JIRA (JIRA OnDemand), as well as Atlassian's reletively new application; JIRA Service Desk. It has been a great addition to our portal, and has helped gre...
Hi, I am trying to log in to my JIRA account, something which I was auto logged into usually, but now it is asking me for my password and I cant remember it. Can you please help? When I try to retr...
Can I link one service desk to multiple projects?
We're a open source provider and use JIRA and use a free license for JIRA: Powered by a free Atlassian JIRA open source license for Snep Livre. Try JIRA - bug tracking software for your team. I ins...
Dear Atlassian Group, I am currently evaluating "JIRA Service Desk". I could not see the tickets in "Customer Portal" of ServiceDesk which was created in usual way and was not created by "JIRA Ser...
How can users email issues to my Service Desk?
We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks
Dear all, We are in the process of evaluating Confluence Questions and JIRA Service Desk. We have set up a service desk with a Confluence knowledge base. Now, when users search through this knowle...
It looks like a new User Management for OnDemand Jira is different. My main issue is that I am no longer able to access it. I am logged into Jira, Click the user management link, and then I am prom...
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