I had created a new group "Clientes", into service desk modify in "People", who are the users to obtenin access to Customer portal, "Service Desk Customers" Add "Clientes", "Jira-users", "users". B...
I'm wanting to link a subdomain for our website to our service desk site. I'm using IIS7 to create the subdomain, and add an HTTP redirect rule. Atlasian hosts our site for us. I'm not sure what URL ...
How do I configure JIRA to create tickets from email without enabling IMAP? Thanks, -Jim
I cannot edit or create a queue with an advanced search, if I use basic search the query saves. I have included the steps I am using below. 1. Go to the service desk page for my project 2. Sele...
Is it possible to allow customers to reopen closed issues, close open issues, etc. from within the portal? Can I insert these extra links under the "You can" section ...
Im a total novice!! i think i have set up a project for a client company, and a service desk. Im trying to set up dummy clients to access the service desk. when i create a user in admin section then ...
Hi , I have a custom field and i want to populate the field based on the property attached to the user. I will populate the custom field i created in service desk which is a hidden field. Is java s...
Hi everyone, I was hoping to get some feedback on the association of SLA Metric to multiple projects. When a project is created in Jira Service Desk a set of default SLA Metrics are created along w...
Atlassian have started using the Service Desk Customer Portal for their support enquiries(https://support.atlassian.com/customer/home) We're also using the customer portal, and would love to custom...
Hi all, i need add to issue screen hyperlink or button. url will depend on project. For all issues on the same project url will be same. Can be stored url as custom field on project ? Can you recom...
I have the dynamic-forms plugin from com.intenso.jira.plugin yet this doesn't expose dynamic fields to the Service Desk custom Portals. I have noticed that there is a Service Pack for JIRA Service D...
Hi, I'm trying to set up a JIRA service desk in our production env and have added the auto escalation Process but I'm having the issue that e-mail notification is send out for all the auto escalati...
Hello, I just signed up for the hosted Jira Service Desk trial today (the one that integrates with our existing Confluence site). When I sign in to to Confluence I don't see any sort of link or refe...
Hi, I'm trying to set up a JIRA service desk in our production env and have done the below. Created a single project Created single external group (A) & different internal groups (B, C,...
Hi, I am trying to configure JIRA service desk. I want to expose the "user registration" request type / issue type to a non registered user (obviously!). How can I do that?
How does one measure first contact resolution rates using either JIRA or Service Desk? I can't seem to find much if any useful information on that. Comment: I am a little surprised that no on...
We want to set up a story as a time bank and allocate sub-tasks to the story so that time logged against the sub-tasks uses up the time bank until there is no time left. At the moment when a sub-task...
Hi We've recently purchased the Service Desk plugin. We would like to amend the email Templates that come with Service Desk. For example the confirmation email that is sent to the reporter...
We're opening up Jira access to our service desk project to some of our clients, to give them more functionality than they can get via the web portal (e.g. view attachments). We've got issue securi...
I keep having my system taken over by someone from a 3rd party app. And they are rewriting my system and eventually locking me out of it.
How and where can I Set default permissions for comments? I don't want (by default) that my customers can see comments which are added by my developers.
Hi, We are using JIRA Service Desk for internal management of faults etc.., but would like to add some extra links to the header of the JIRA Service Desk Customer Portal. Has anyone had any luck ...
Last week I could still see the import option in our Jira ondemand installtion. But now it seems to be gone. I am in all groups (amongst them the site admin). When I check in the plugins section I ...
What disk is goog for saving information? memorex high speed CD-RW, magnavox CD-R, or Blekin wireless G USB Network adapter.
We have the requirement to migrate the existing JIRA Service Desk data to another system as part of JIRA upgrade. Do we have option of export/import the Service Desk data just like JIRA?
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