Hello, We are currently implementing Jira Service Desk Cloud and are running into issues as it pertains to sign up in the portal. We have tried using a script provided for Script...
When an agent removes an organization from a JSD ticket, a notification is sent to the customer. I expect the notification to include a description of the update i.e. "Organization X has been removed...
Trying to solve an issue where we have users that are not Service Desk agents nor do they have access to the Service Desk Project, but they are showing inside of the Customers list inside of Service ...
I've already setup my domain and verified it in the administration section. I just want all of our mails to come from @ourdomain.com instead of jira@companyname.atlassian.net
Under Project settings/advanced - it has been saying "coming soon" since I have signed up, and created a next-gen project. I would really like to use approvals - and (maybe incorrectly) assu...
I have paid for the license and can't access my instance ctip.atlassian.net Thanks, Samuel
I have created a subscription for a filter. I have given permission to a certain group who do not have site access meaning none of the users in the group do not use up a license. I made a subscriptio...
I need to add a custom field on the screen when creating a linked issue in order to later generate an automation from this value. Is this possible?
The 'new issue view' started its rollout over three months ago. Is there a way I can force my instance to be updated to the new version?
Good afternoon team, I need to solve a problem and I hope you can give me the support, I am currently assembling the service desk but I need it in Spanish, I combined the language in the configuratio...
We have been using Jira Service Desk for over 2 years. 3 days ago the system stop processing messages from the IMAP handler stating invalid license. Service has been restarted with no aff...
I have created as a site administrator a couple of projects (classic service desks) that being used for different countries for our local IT teams. When a request is resolved, after a while it sends...
When configuring my request types in Jira Service Desk, I'm able to add new request types, but I'm not able to delete request types, or remove them from a group. The spinning image just hangs a...
I need to receive a notification to a specific email every time a customer has created 10 tickets within the month.
Hi, I am trying to add the "from" email address to a bespoke one that we have access to in our JSD Next Gen project. I have done this before on the Classic JSD and its easy to locate, here in the N...
Project has required permissions "Voters & watchers permission", but still customers can't able to see any option about watchers in thier tickets. We upgraded recently to latest JIRA. Is th...
Hi people I have a client who diligently uses our Support Portal. They are reporting that any attachment to the tickets appear with "Failed To Load" and the "Retry" does not help. I too ...
Hello, I have the following situation: We have a JSD project "central project" with issue security levels for different issue types and user groups. Other projects ("project a, project b,...") hav...
Dears, I have the above mentioned error when I am trying to create a ticket from email, via customer portal and also from the admin panel. Recently we moved from server to cloud, no chang...
I am unable to access the Create button whenever I raise a request in the service desk portal. Our customers are also facing the same issue. Kindly assist. Best regards, Emmaculate.
Hello In a project ,some user in Project don't have Edit Permission, but sometimes they need placed label in issue, because don't have Edit permission then they cant create label in issue. I tested...
Hi, I want to set end date base on SLAs time. e.g. SLAs time remaining 1d, today is 11/4 When I create a ticket that value of end date will set "11/5". Is it possible to ach...
If we have 30 customers from different region we want a unique support email id for all customers, and we want to set Different SLA to every customer, or sort there request(service request,PT, Proble...
Hi, I am the org administration, and also having the administrator role too. I created a classic service desk project. However, once I created the project, and not allowing me to browse or edit thi...
We have a number of JSD customers who disappeared from their organizations, and subsequently are not showing to us through the portal while they are still able to log in and raise update issues,...
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