Is it possible to ensure that attachments made as part of internal comments are not visible to service portal users. This is on Jira Cloud Service Desk. Thanks Mark
Our organization does not want the 'Time to first response' SLA to be activated if the ticket Reporter is an Agent. I attempted to accomplish this with the JQL code type = "Email request" AND r...
In editing an automation, I can move a component, but I can't figure out how to delete it. Or do I have to just start over and create a new automation?
I have Jira software and jira service desk, I can't create a second jira service desk project. I can only create more jira software project
Hello, We have a Jira question submission form widget on all of our website pages here: Superior Court of Orange County. Is it possible to show and hide the widget at certain times? We'd like ...
I am using the Widget (Project Settings >> Channels >> Widget) and am wanting to embed the widget from a single project into multiple sites. Is it possible to interpret which websit...
I have created the Project (Customer Specific) [a]. I have set the project permissions to "customers who are added to the project" The customer only has "Service Desk Customers" permission to proje...
Hi, I am looking to populate a custom field with issue key's from another project. Is this possible in cloud? Perhaps using a custom plug in?
Hi, I'm having issues navigating the Jira Cloud views after coming from a previous Jira Server environment. In the Jira issue view, there is nowhere to add an attachment and no attachment field tha...
Want to remove this page from the Customer portal, Need to go to request groups directly
After our recent upgrade to Jira Server 8.5.3 and Service Desk 4.5.3, several of my clients are unable to access their Service Desk tickets via the Customer Portal. This issue seems to be inter...
We currently have a license for Jira Software in the Cloud, with 40 users. I noticed that Jira Service Desk is free for up to 3 agents, and I was hoping to evaluate it for possible production use. H...
Hi, I have created a working automation that notifies a specific group of team members that an scheduled maintenance job will soon be run. The issue is then transitioned to the completed status. I u...
Hi, Ive just 'set up' service desk and the portal. When customers (internal at this stage) submit a ticket I am not notified by email. How do I make that happen? If I respond to the customer...
When a new customer accesses my Jira Service Desk, they're asked a couple of questions: What type of team do you work in? Which of these best describes what you do? Can I change these questions?...
Hi, I'm looking in the forum but I dont find anything in this version. I have Next-gen-project( no classic) and I can't see transaction on customer side. What does step less ? ...
Hi, What is the proper JQL for each of the following cases using the native Jira function or using any other addon function - "Start Date" < Today and the issue still waiting for app...
Replies to our service desk is very long from images and their signature. Can this be removed? It is making support tickets very long
Is there a way for a request participant to see the full history of an issue, instead of just the conversation once they have been added?
How do I download attachments? The way I did it was to: Click on the attachment to open it Click save Can I just save it directly? This seems to be pretty clunky, especially if the attachmen...
Hi, I would like to set the language for all notifications to users in dependency their location. Users from US should have set english automatically as their notification language. French people s...
If we have rules in place in our mailbox that moves emails to a different folder , can Jira Service Desk process the mails (e.g. create a new ticket or add as a comment to an inssue) from that folder...
Hello I have just started to use Jira Next-gen service desk software and faced with one problem. - Customer created the case using email. During creation he put two people in CC copy. - Engineer w...
Hi all, We are using the JIRA SAML SSO for our managed users in JIRA Service Desk who log in to administer tickets etc but for our customer portal we don't have anything in place. Ideally we would ...
Hi, I am trying to create a project from an existing project. However, when I click on Choose Project - there is nothing in the drop down. What am I missing?
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