Hi! I'm trying to get targetDate value from TTS field via Jira api and it only returns this value: Though in Groovy scrpits I can obtain values from objects inside ArrayList: Are this value...
I'm hoping someone might be able to work out why not all the users I'd expect to see are appearing in a custom field (User picker, single user) when viewed via our Service Desk customer portal. Belo...
Hi I want to create two workflows on Jira which i am unable to find on jira market place i am attachin screen shot please help in priority
I want to delete issues in Jira Service Desk that meet certain criteria. However, I can't find a "Delete Issue" action in the Automation UI. These issues are getting created automatically when...
Already set: Rules will run as if performed by ME (admin), but having error: "You do not have permission to create internal comments on this issue", where I clearly able to create inte...
I have automation rules set up such that when duplicate cards exist and I transition the states of one of the cards, all duplicate cards are closed. When this automation is processed, the dupl...
Currently i'm try to create a task using the JIRA Service Desk REST APIs documentation. The point that i have question is: how can i create a new task and add participants? Following the do...
We've recently switched over to OAuth Authentication for our network using Active Directory Federated Systems. We were able to successfully integrate the mailbox and can receive and process external ...
Hello everyone...whenever I try to download all fields in filter via CSV "time to resolve" format is in so odd time format and "time waiting on customer has extra characters in the value that causes ...
Administrator has enabled access access to Jira Service Desk for me. But i can't access to exists Service Desk project (missed in all projects list). And i can't create new Service Desk p...
My company has a Software Porduct for a wide variety of consumers and we now want to integrate the service portal into our solution as seamless as possible. Is there currently a way to cut the whole ...
I am trying to customize email texts, that customers receive from the help desk. Much like in this discussion thread (no solution found): https://community.atlassian.com/t5/Jira-Questions/Modificati...
Hi all, I would like to learn that how a Knowledge Base article & troubleshoot article can be linked with a current or past Jira ticket? Thanks, Armagan
The error we're getting is that Jira cannot connect to the mail server. We had this issue last week and that was due to an expired password on the custom email address, so I updated the password and ...
Hi! We have 3 projects for three different customers and want to customize each customer portal. The custom heading, logo etc. works fine but the problem is the background banner image on top. If w...
Hi, I would like to create a report that shows the percentage of met SLA's on tickets created from the 1st of the month to date. However, I cannot figure out a way to do this. All I can...
After i change my Jira account email address , then the verifying complete to my new email address Now i am unable to loge in my Jira service desk even by new or old email address also it show me c...
Hi, I'm trying to install the Insight - Asset Management plugin on my Jira Service Desk server without success. I contacted the plugin vendor but they said it must be an issue with my Jira instance....
Hi all, I will be moving a project from Jira Software to Jira Service desk and I'm looking for tips and tricks and best practices while doing the change. Is there a manual to refer to? ...
Today I am not able to create a customer like I always did before. It happens that I have to create a ticket by forwarding a email. Then I have to change the author from me to a new customer email....
We have tried all the steps to configure Jira Service Desk to run it on HTTPS however, it looks like we have misconfigured something so, it showing insecure website. Could you please help me...
Hello, I'n trying to bulk retrieve user emails using this https://domain.atlassian.net/rest/api/3/user/email/bulk However I got this issue here. I'm an administrator ...
Hi! Just want to check with anyone who was able to create a full detailed comparison between Classic and Next-gen. I'm looking for a detailed comparison between the features of the two, like some o...
Hi Everyone! We are deploying Jira Service Desk for a number of business units we have across the world. We understand that we may need to setup an independent Jira Service Desk instance for each of...
How can I add multiple agents while creating a CSAT report?
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