We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
We are looking to create our own Customer Satisfaction Survey (that will get better feedback than the standard one included in Service Desk) using the tools we already have including Microsoft Forms ...
I was looking around to try and secure the web request were looking to add to our automation for Jira workflow and wanted to lock down the allowed IP ranges to specifically where those Automation for...
Hi All, I am experiencing the following issue - I wanted to replace a custom field with a new one. So what I did is renamed the existing one "XXX" to "OLD". And created new one called "XXX". Then re...
When uploading reaction time data to excel it returns a value that differs from the web interface
We understand the requested feature is not available right now. https://jira.atlassian.com/browse/JRASERVER-5052. While cloning a Jira ticket how to copy existing Comments and Request Partic...
Can anyone help me on how can I get the value of goal on SLA(ServiceDesk) to use it in my groovy script?
Attempting to clone a field configuration scheme but running into a sql injection error. Script: //Create a project objects (Source & Target) Project jiraProjectSourceObj = projectManager.getPr...
Hi there, Some of our customers don't get issue notification while other customers do. Also the customers who don't get notification was able to get notification before mid July. is th...
Hello, I have a question regarding sharing issues within JSD. My understanding if an issue is shared with you through the share button (not requested participant method), you need to have agent acce...
Hi, I am looking for a mechanism to delegate approver for Manager. When Manager is OOO or unable to reach. What are the methods we can use when manager informed to delegate all his approver...
I'm using an automation rule to mention some users (in an internal comment, to alert them to the ticket) *and* to include the issue description in a comment. The tagging of users works fine, but incl...
Hi once again!! A user reported that he is not getting any notification when: 1. issue is created by a user x 2. somebody select him in the assignee field 3. somebody select him as reques...
Currently folks that have submitted tickets, that are not "internal" , the "external" parties cannot add comments to their tickets. I can reply to the customer, but how do I let them add comments too...
When a new customer sends an email request, both of these settings are required for the request to show up in Service Center. This ALSO allows anonymous access to ALL tickets. Is there any way to all...
Hi, I am using Jira Service Desk project and I am trying to figure out a way to contact third party vendors without using email, I want to be able to use Jira to communicate to vendors via Jir...
Is there a way to track and pull data into a report with all tickets that have been escalated? Just querying through status doesn't seem like a good option as that would eliminate tickets which are ...
I have a bunch of tasks in the backlog that were once assigned to someone that is longer at the company (nor has a Jira account). When I try to assign these tasks to anyone else (includ...
Hola Comunidad. Estoy realizando algunas pruebas con Jira Service Desk Cloud y quería saber que aplicación es recomendable utilizar para trabajar con inventarios en proyectos de ultima gener...
Scenario: Service desk ticket is created and worked by an agent. The agents discovers that it will need to be escalated into a developers software project. The process I envision wo...
Hi. I found out our custostomer cannot see in customer portal in request overview all open tickets. F.e. status RESOLVED - no issues. How can I manage queues for customers? Like I can manage queues i...
I'm using Jira Service Desk, Next Gen Project and I cannot find how to edit or set the resolution status or field. I've tried editing the workflow and I have done and completed statuses, most of whic...
Hi, I am brand new here, I am responsible for SD activities and to adjust already made setup to current needs. Found out the project is still named DEMO. F.e. in project setting/summary/sche...
I have associated the "View Screen" with the state transition "Done". I set the property value to jira.issue.editable = false, but the Edit screen still displays? How do I get rid ...
I have 2 custom fields Actual Start and Actual finish. They want the Sprint value copied to the Actual Start field populated with the value of the Sprint field when issue is transitioned to Imp...
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