Hello, I have a few projects in Jira Service Desk, so each customer has one Project. In the Project i have an organization and there i have all the users from this customer with they company e-mail ...
Trying to add a link to a How to.. article into a next-gen service desk report template. This is to ensure the article is always accessible in relation to specific questions on the template. I have t...
I have setup a Slack Integration from Jira Service Desk and it works fine for a few days and then just stops.. The advance JQL is priority = Medium AND created >= startOfWeek('+1d') A...
Hello, We need to create vm machine in azure with the help of Jira service desk, for aws we have this option the jira service desk is integrated with AWS service catalog and we achieved this. ...
Hello, I don't know why users can not see others issues even in the same project. I tried that steps https://confluence.atlassian.com/cloudkb/how-to-restrict-project-access-for-teams-in-jira-...
I am trying to implement work log with their API but it is not giving permission to write work logs in issue. I have checked the permission and confused which permission is need to write work logs wi...
I have recently purchased (additional) Jira Service Desk Licences and three separate Plugin Licences (for JSD), via our corporate purchasing partner. The Jira Service Desk licences have been assigne...
Hello, when I try to create a ticket in the customer help portal and click on the autogenerated options e.g. "Desktop/Laptop Support" I am missing the field "attachments", I already checked ...
In our company we need to allow clients to add request participants themself. As I see only internal users can add this field. Is there any possibility to let clients to do it?
Hi Dears, I have the following question, and I will explain it in the following steps: 1. An incident is created in our service desk project 2. I link this issue to another project and ...
HI, We have 2 products with pretty much the same name. When customers are raising tickets, they are being given the articles for both products, which is confusing the the customer, as they are two ...
Is it possible to change the colour of “Requests" button on the top right of the customer portal homepage? Thanks!
Is it possible to remove ‘Powered by Jira Service Desk’ at the bottom of the customer portal? Thanks :)
I have a custom field configured as a User Picker (Single). When basic users attempt to utilize the field on the form in the customer portal the field does not populate with names. If I give...
Hi, I have a project IMP for communication with customers and it is living under JSD. I have 2 other projects DEVOPS and PM are living under Jira application. Assuming that the IMP ticket (ex. IMP-...
Hi, Our JIRA service desk receives questions from our customers. Some of these questions involve exchanging example code. The code is often much more than snippets that paste easily into...
I'm currently doing integration with fresh service. using rest api( webhooks) for this I'm using my email address and security token generated by the site. this is work fine for postman web ...
I accidentally deleted a task I had in JIRA and am wondering if there is a way to retrieve it now that it's been deleted.
First I would like to say thanks up front and ahead of this. (Quick background) We were using Spiceworks as our help desk and Inventory system prior to switching to JIRA. I am completely new to JIRA ...
In our company we are already using jira software for tracking the plan is manage every thing in one place. please suggest the process
We would like to know if it is possible to show a specific list of issues to servicedesk customers, who are reported by a specific group of creators. We have several employees who have a steering rol...
Please advise me which asset management system (plugin) allows you to associate a set of assets (from asset management system) with Organization from the Jira SD.
My director of IT needs to be listed as org site admin but it is currently under my account instead. I need this to be changed immediately.
Our team is in need of a report that will show all ticket behavior and how long it stays at a particular status. I.e., ABC-1 Ticket Status -> Open -> In Progress -> Escalated -> In...
Hi team, I have a customer Jon Doe, who belongs to Organization A and Organization B. On creating a ticket at customer portal, he only gets option to share either with Org A or Org B, but not both. ...
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