protect customer mail addresses to be changed by customer

[Ralf Prengel]

Hallo,

is it possible to block the email address from changing by customers.

We don t want generic addresses like hotline@company1.de or support@company2.de or other non-personal addresses in our system.

Thanks for a hint

Ralf

[moofoo]

Hi Ralf,

Thanks so much for your question.

Neither Jira Service Desk nor Jira provide such feature out of the box. You can raise this as a feature request on https://jira.atlassian.com/ .

Thank you,

Artem, Nadya & Nafis
Jira Service Desk team

P.S. if this answer is correct, please click the “accept answer” button