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protect customer mail addresses to be changed by customer


is it possible to block the email address from changing by customers.

We don t want generic addresses like or or other non-personal addresses in our system.

Thanks for a hint


1 answer

0 votes
moofoo Atlassian Team Sep 03, 2020

Hi Ralf,

Thanks so much for your question.

Neither Jira Service Desk nor Jira provide such feature out of the box. You can raise this as a feature request on .

Thank you,

Artem, Nadya & Nafis
Jira Service Desk team

P.S. if this answer is correct, please click the “accept answer” button

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