organization is not active in the Issue Creation form

[고상호]

I created an organization, but the organization is not activated in the issue form.
How can I make the organizational list visible in the issue form?

[John Funk · Accepted solution]

Hi @고상호  - Welcome to the Atlassian Community!

Did you start typing the name of the Organization? Are you executing the form on behalf of a user? Or as an Agent directly? 

[고상호]

Thank you for your response!
I already created an organization in the product > JIRA SERVICE MANAGEMENT>organization menu.

I'm setting up an agent as an administrator.

I don't know why the organization setting is empty when creating an issue form even though I set up the organization..

[John Funk]

Can you answer all of my original questions though? 

[고상호]

1. Yes, I entered the organization in the settings.
2. The agent is running directly.

[John Funk]

Not in the settings - in the form. When you are in the form, instead of just clicking on the dropdown, did you actually start typing the name of the Organization? 

[고상호]

Fixed an issue! I couldn't think of trying it myself because of the drop-down feature.
Thanks to you, I solved the problem!

[John Funk]

Great! Glad to hear.