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organization is not active in the Issue Creation form

고상호 March 3, 2024

I created an organization, but the organization is not activated in the issue form.
How can I make the organizational list visible in the issue form?

 

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1 answer

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

Hi @고상호  - Welcome to the Atlassian Community!

Did you start typing the name of the Organization? Are you executing the form on behalf of a user? Or as an Agent directly? 

고상호 March 3, 2024

Thank you for your response!
I already created an organization in the product > JIRA SERVICE MANAGEMENT>organization menu.

I'm setting up an agent as an administrator.

I don't know why the organization setting is empty when creating an issue form even though I set up the organization..

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

Can you answer all of my original questions though? 

고상호 March 3, 2024

1. Yes, I entered the organization in the settings.
2. The agent is running directly.

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

Not in the settings - in the form. When you are in the form, instead of just clicking on the dropdown, did you actually start typing the name of the Organization? 

고상호 March 3, 2024

Fixed an issue! I couldn't think of trying it myself because of the drop-down feature.
Thanks to you, I solved the problem!

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 3, 2024

Great! Glad to hear. 

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