'open customer edits' via automation

[Marvin Marquardt]

Hi,

On Jira Service Management - Cloud, is there a way to automate the 'open customer edits' option for attached forms? Either by rules or by adjusting the workflow?

The use case would look like this:

A customer creates a request with an attached form via the portal. This triggers a rule to check the form for errors. If an error is found, the issue is transitioned to a specific state, the form is made 'open for edits' and the customer is informed to fix the mistake.

The workarounds listed here are not an option for us.

[Rimantas Andrulevičius]

Hey,

I think there is no default way to make it with automation. Documentation only mentions manual agent click:https://support.atlassian.com/jira-service-management-cloud/docs/reopen-delete-or-download-a-form-from-an-issue/ 

But you could use a web request:

https://community.atlassian.com/t5/Jira-articles/Submitting-or-reopening-a-Form-using-Automation-and-API/ba-p/2367051