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okta sync

Chris
Chris Sep 09, 2020

We have 2 Groups  on OKTA and we can see them on Jira service under User Mangement too and we have 2 ldap directories , 1 is being used by each.

There are some users which are same in both directories.

The issue I am facing is I can't see the correct number of users in groups on Jira service desk. The ldap directory which is at top is taking precedence and its respective group is getting sync but at the same time the other group members in Jira service desk gets reduced.

 

 

 

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