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not receiving client emails

Hi All,

in some cases we are having an issue receiving the client emails (we don't receive client's email), while instead the client can receive our emails as normal. I'm providing two job reference where we have noticed this happening (PA-8307 and POR-8166). 

I would appreciate if you could give a look at the two job reference above and let me know what needs to be changed (or maybe your advice on following an alternative route) in order to receive client emails.

If anything is unclear or you need more info/details please don't hesitate to contact me.

1 answer

0 votes
Jack Community Leader Aug 26, 2020

Hi Luca, welcome to the Community. To be clear the composition of this forum is largely made up of users like yourself, partners and a few Atlassians. With that said we do not have access to your instance. Whenever you would need someone to actually log into you cloud instance that would need to go directly to Atlassian Support. With that said I wonder if you could look at the email logs and search for any entry associated with one or both of the mentioned issues? See if there is an entry at all and if so are there any errors? You can search by the summary or incoming email.

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