Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

not receiving client emails

Hi All,

in some cases we are having an issue receiving the client emails (we don't receive client's email), while instead the client can receive our emails as normal. I'm providing two job reference where we have noticed this happening (PA-8307 and POR-8166). 

I would appreciate if you could give a look at the two job reference above and let me know what needs to be changed (or maybe your advice on following an alternative route) in order to receive client emails.

If anything is unclear or you need more info/details please don't hesitate to contact me.

1 answer

0 votes
Jack Community Leader Aug 26, 2020

Hi Luca, welcome to the Community. To be clear the composition of this forum is largely made up of users like yourself, partners and a few Atlassians. With that said we do not have access to your instance. Whenever you would need someone to actually log into you cloud instance that would need to go directly to Atlassian Support. With that said I wonder if you could look at the email logs and search for any entry associated with one or both of the mentioned issues? See if there is an entry at all and if so are there any errors? You can search by the summary or incoming email.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you