I have a next-gen project and I want to make a requirement that when an issue is marked "resolved" that certain fields have to have a value selected (i.e. cannot be empty).
I know how to setup an automation condition for this but the edit issue action would make me have to preselect a value from a dropdown list and this is not relevant. The assignee must select the value when resolving the issue.
I can set a rule in the workflow and have done that requires fields to be completed before the issue is resolved, but is this the only way to do it?
There is also no way to modify my field configurations and schemes and screen schemes in the settings for next-gen projects as far as I can see either.
Any help with how to ensure that an issue transitioned to resolve has a prompt for certain fields to be updated would be much appreciated!
Thanks! Good to know i'm not missing something obvious.
I will consider a classic project migration in future, but for now I have to stick with a next gen as I'm 1 week out from launching our customer portal and I don't have the time to recreate everything in a classic project for now.
Quick follow up question if you know. While I'm creating a nother new project can I make sure it is hidden from the customer portal while it's a work in progress? It seems like all my projects I created now are visible on the portal/helpdesk and I know I can set general permissions for accessing the portal. But i would like to be able to work on a project over some time and then make it visible/accessible once it's ready and issues are migrated etc. If there is a help desk article that explains exactly this I'd be happy for a simple link. Sometimes I find it hard to locate the article I need in the support resources.
Learning as I go here :)
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events