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move ticket to other Projects Service desk

Hi i would like to know if we have 3 Projects setup  like telephone support and IT Support and Customs service desk if they a away to move jobs from customer project to the  IT Support Projects


we are looking at set up 

customes service - Projects

Accounts Team - Project 

Telephone Team  project

IT Service Team project 

Marking team - project 

would like to pass job over to other project  

1 answer

0 votes
Dirk Ronsmans Community Leader Oct 09, 2020

Hi @Thomas Shuff ,

You can always move an issue over to another project. If the other projects differ in configuration you will have to map certain fields/items to others of course.

If you click (in the new view) on the 3 dots menu:



You have the option to manually move an issue over.

This does require the users to have the "Move Issues" permission and the "Create Issues" permissions.

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