Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

move ticket to other Projects Service desk

Hi i would like to know if we have 3 Projects setup  like telephone support and IT Support and Customs service desk if they a away to move jobs from customer project to the  IT Support Projects

 

we are looking at set up 

customes service - Projects

Accounts Team - Project 

Telephone Team  project

IT Service Team project 

Marking team - project 

would like to pass job over to other project  

1 answer

0 votes
Dirk Ronsmans Community Leader Oct 09, 2020

Hi @Thomas Shuff ,

You can always move an issue over to another project. If the other projects differ in configuration you will have to map certain fields/items to others of course.

If you click (in the new view) on the 3 dots menu:

image.png

 

You have the option to manually move an issue over.

This does require the users to have the "Move Issues" permission and the "Create Issues" permissions.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you