Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

migration jira service desk from windows server to linux server

I have windows jira service desk 8.5.0 + MSSQL

I installed linux jira service desk 8.5.0 + Postgresql. (clear)



1. create backup and copy data/attachmets to linux server in /var/atlassian/application-data/jira/import

2. Login in linux jira  (admin) and open system > import and export > import project

3. choose backup name file ZIP and click Next

After 25%  error: An error occurred while parsing the backup XML file /var/atlassian/application-data/jira/import/ No 'key' field for issue 203672


what could be the problem?

1 answer

0 votes

Hi @Игорь Зиновьев 

Do you want to migrate just one project or whole instance?


In windows jira i have more projects, but need only one project migrate to linux server

Hi @Игорь Зиновьев 

In that case restore the whole instance as it is and then delete the unwanted projects. This will be simpler because project import only works when the target instance has all the required configurations needed by that project and it can take some time to configure all that, so better move everything and then delete what is not needed.

Also read this page.

I hope it helps.


if full restore, i have problem too. Left sidebar loading and cant see.  

Re-index doesn't help


Daniel Ebers Community Leader Oct 30, 2020

Most likely there are several issues persisting right now.
For the first error reading "An error occurred while parsing the backup XML file" the XML file seems to be corrupt for some reason - at least I would recommend to take a look into the issue "203672" that apparently is bogging the system in some way.

The missing sidebar is a hint that something might be basically wrong with the configuration. Have you had a look into the log file if at the same time when the sidebar "should" load? Any error there that has been logged?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

172 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you