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list request type only associated with a problem type

Pedro Marca Huamancha February 21, 2024

Hello Community,

When generating a problem in Jira Service Management with my Jira admin role, when I enter the Incident value in the Issue Type field,
I only need to list the request type values ​​associated with the Incident when I select the Request Type field.

Currently it lists all the request type values ​​of each Issue type

21-02-2024 11-26-58.png

Greetings.

1 answer

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AG
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February 22, 2024

Hello @Pedro Marca Huamancha 

Kindly refer below link for reference to choose request type values ​​for each Issue type.

https://support.atlassian.com/jira-service-management-cloud/docs/choose-default-request-types-for-your-issue-types/

Please Vote and Accept answer if it helps.

Thanks

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