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limit time to reopen ticket

PeterN I'm New Here Jun 21, 2021

Hi, I try to limit time (for 3 days) to user can reopen ticket.. I added transition, visible on portal, works fine.. but tried this old java I found, didnt worked.. any help?

 

import java.util.Calendar;
import com.atlassian.jira.issue.Issue;
import java.text.SimpleDateFormat;

Issue issue  = issue;
if(issue.getResolutionDate()!=null){ 
	Calendar now = Calendar.getInstance();
	now.setTimeInMillis(System.currentTimeMillis());
	Calendar resolutionDate = Calendar.getInstance();
	resolutionDate.setTimeInMillis(issue.getResolutionDate().getTime());
	resolutionDate.add(Calendar.DATE, 3);
	if(now.before(resolutionDate)){
		return true;
	} else {
        	return false;
        }
}
return true;

1 answer

0 votes
Fazila Ashraf Community Leader Jun 21, 2021

Hi @PeterN 

Where are you applying this script?

Leaving the script aside, the standard practice is to auto-close the issue (either using automation for jira or scriptrunner script jobs) certain days after resolved. Till then the users can get to reopen the ticket.

 

Why not use that? 

PeterN I'm New Here Jun 21, 2021

i dont know how to do that, dont have scriptrunner installed (i think)

 

this script is done at "condition" at transition

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