have user who creates multiple requests with same subject line which, rather than creating a new issue , it adds it as a comment to an older ticket? ( ie the reverse to the FAQ) any guidance where to start ?
Hi Brian,
welcome to the community and thank you for your question.
Do these users send mails with the same subject or do they create multiple requests via the portal?
Generally there is no mechanism to map content as comment to old tickets. They only way this works is the following:
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