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issue/request type from customer portal redirects to URL

Is there anyway that when a customer clicks on a specific issue/request type in their portal, instead of creating a ticket, will redirect the customer to a URL?

1 answer

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Liam Green Community Leader Dec 03, 2020

Hi Scott

Where would you like to direct them to?  I don't think you could do it directly clicking on a specific issue/request type - but you could probably do it through Confluence if you use it?

it would be in service desk. We have a new user request issue type that i want to redirect to our enterprise managed account request system. 

Liam Green Community Leader Dec 03, 2020

I'm not sure that would be possible.

I think it may be a case of hiding new user from the portal if you don't want people using it.  Or putting a link in the request description that directs them to where you want them to go.

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