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integrate REST calls with JSD

Hi, 

we have set up Pingdom to monitor our health-check APIs. If something is down an alert is being sent to Opsgenie and a Jira Service Desk ticket is opened automatically. In Pingdom or in Opsgenie I cannot configure to show in the description what is exactly down but I would like to push this notification showing the specific customers and services which are down, maybe with a REST call integration.

we checked this plugin, but unfortunately not supported in Cloud: https://marketplace.atlassian.com/apps/1218455/easy-integrations-for-jira

Any ideas how we could push to the JIRA ticket into the description or comment field the list of services and customers instances down?

Thanks!

1 answer

0 votes
Nick H Atlassian Team May 25, 2022

Hi @Judit Arvai ,

I think it would all depend on whether or not this information / data is being sent to Opsgenie from Pingdom.

You should be able to check if that's the case under the Settings menu >> Logs tab. If Opsgenie is receiving this information (services and customers instances down), you should be able to extract it into the alert using either string processing or regex

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