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incidents created via email are not visible from the sidebar "incident" ( missed “Ticket category” )

朱錫清
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March 5, 2024

Hello,

I'm new to Jira.

I created an email handler to create incidents in my project.

Actually, the incidents are created and the type is "incident"!

I can see the incident from the "filter" and "queue,"

but when I enter the incident from the left sidebar, I can’t see the incident anywhere, even though I assigned it to myself.

I opened the edit page of the queue in the "incident" menu and saw there are two default conditions: one is "project" and another is "Ticket category."

I guess "Ticket category" is not set when the incident is created via email, and I cannot find where to modify the "Ticket category" of the incident.

Is this a bug? Or did I miss something?

NEED HELP!

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朱錫清
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 6, 2024

HELP~~~

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