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how to set automated reponse on customer emails with ticket #?

Please guide how we can set the automated response for customer emails with ticket #?

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1 vote

Hi @Faisal Iqbal 

 

You can use automation to achieve this. Please take a look on examples on https://www.atlassian.com/software/jira/automation-template-library. Especially in Jira Service Management automations category.

 

Regards,

Seba

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