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how to remove user from People but keep in customer

Hi to all, 

doing a setup, we have wrongly added a customer to jira-servicedesk-users because this person need aproover role.

Now, I can see this user in the customer organization, but i don't know how to remove him from "internal user"


can someone help us??

1 answer

2 votes
Olga Videc Community Leader Dec 22, 2021


Welcome to the community, okay go to, choose the site, edit users, choose groups and remove this user jira-servicedesk-users, or choose a user and edit groups where he belongs.

Also here is documentation on how to set a customer's approver

BR, Olga

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