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how to recover a project or search for a backup?

By mistake I changed the type of a service desk project, and the tickets or incidents were eliminated, how can I recover them? or how do I know if there are backups?

1 answer

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Hello @abuitrago,

Welcome to Atlassian Community!

On Jira Cloud, it’s not possible to change a project type. What can be done is to bulk move all tickets to another project. 

I saw that you created a ticket with our support related to this question informing that the project was deleted. When we select to delete a Service Management project, this information appears:

Screen Shot 2021-04-22 at 13.58.32.png

Only Software and Business projects can be moved to trash, that’s why after the project was deleted it didn’t show up on the Trash/Archive. 

how do I know if there are backups?

Backups must be created and download manually on Cog icon > System > Backup manager.

Let’s wait for our support team to answer the ticket to check if the backup can be retrieved. 

Kind regards,

Like Angélica Luz likes this

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