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how to populate automatically approver from the lead in the components field ?

Xavier Languy January 24, 2023


is there an easy way to fill in the assignee or approver of an incident with the lead or assignnee defined in the component defined in the incident ?

or do I have to do scripting ?

thank you


1 answer

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Joseph Chung Yin
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January 24, 2023

@Xavier Languy -

Hi Xavier:

Welcome to the community.  You have multiple options for consideration -

1) Using automation rule creation when issue/incident is created, then it will be triggered to update your issue/incident's assignee/approver based on the components.  Here are a few references on Automations for Jira -

Sample templates on automation rules -

Smart values usage/syntax to supplement your automation rules -

2) Using WF customizations.  For WF customizations, you can add post-functions calls to update your issues/incidents fields (i.e. after issue is created).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Xavier Languy January 26, 2023

Hello Joseph,

Thank you for your quick reply.

I went through your links.

I think that scripting is only possible when buying an add-on, otherwise this is not possible in the cloud

Thus I believe that in automation using the "lead field" from the components is only possible with scripting and only when buying an addon ,

Could you confirm my statement is correct ?


thank you

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