how to populate automatically approver from the lead in the components field ?

[Xavier Languy]

Hello,,

is there an easy way to fill in the assignee or approver of an incident with the lead or assignnee defined in the component defined in the incident ?

or do I have to do scripting ?

thank you

[Joseph Chung Yin]

@Xavier Languy -

Hi Xavier:

Welcome to the community.  You have multiple options for consideration -

1) Using automation rule creation when issue/incident is created, then it will be triggered to update your issue/incident's assignee/approver based on the components.  Here are a few references on Automations for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Sample templates on automation rules - https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Smart values usage/syntax to supplement your automation rules - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

2) Using WF customizations.  For WF customizations, you can add post-functions calls to update your issues/incidents fields (i.e. after issue is created).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Xavier Languy]

Hello Joseph,

Thank you for your quick reply.

I went through your links.

I think that scripting is only possible when buying an add-on, otherwise this is not possible in the cloud

Thus I believe that in automation using the "lead field" from the components is only possible with scripting and only when buying an addon ,

Could you confirm my statement is correct ?

thank you