Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,112
Community Members
 
Community Events
176
Community Groups

how to populate automatically approver from the lead in the components field ?

Edited

Hello,,

is there an easy way to fill in the assignee or approver of an incident with the lead or assignnee defined in the component defined in the incident ?

or do I have to do scripting ?

thank you

 

1 answer

0 votes

@Xavier Languy -

Hi Xavier:

Welcome to the community.  You have multiple options for consideration -

1) Using automation rule creation when issue/incident is created, then it will be triggered to update your issue/incident's assignee/approver based on the components.  Here are a few references on Automations for Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Sample templates on automation rules - https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Smart values usage/syntax to supplement your automation rules - https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

2) Using WF customizations.  For WF customizations, you can add post-functions calls to update your issues/incidents fields (i.e. after issue is created).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Hello Joseph,

Thank you for your quick reply.

I went through your links.

I think that scripting is only possible when buying an add-on, otherwise this is not possible in the cloud

Thus I believe that in automation using the "lead field" from the components is only possible with scripting and only when buying an addon ,

Could you confirm my statement is correct ?

 

thank you

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS

Atlassian Community Events