Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to hide specific next-gen projects from the customer help portal

Hi there

 

We have 1 JSM site and will have a main project for collecting customer support requests.

i want to have a second project though that is for demo/training purposes only though and is hidden from the help desk portal.

 

I am using next-gen project format and cannot work out how to set the permissions in each project to hide it from the customer portal.

 

Right now I'm on a free version but will upgrade to paid in a week or two, once our licence purchase is approved internally.

 

Any tips are welcome.

 

Cheers

Steph

 

ps: I was not able to send a direct question about this to atlassian support which was quite annoying.

2 answers

0 votes
Jack Community Leader Dec 30, 2020

Projects are visible on the portal only to those users defined as customers. So if your demo project has no customers then it will not be seen. 

Only Service Management projects can be viewable in the portal, so if you're using a Next Gen project, it cannot be made viewable in the portal.

Jack Community Leader Dec 30, 2020

@Trevan Householder keep in mind that there are NG JSM projects.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

192 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you