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how to change resolution time for new product idea tickets?

how to change resolution time for new product idea tickets?

Currently it is 24 hours for resolution of the opened ticket and i want to change it to 240 hours.

1 answer

Hi @Jatin Ramanujan ,

I'm assuming that you're referring to the Resolution SLA. If not, please correct me.

Just navigate to Project Settings > SLAs > Find Resolution SLA > Click Edit and modify the SLA Goal accordingly.

https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-time-metrics/

https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/

Please let me know if you have further questions.

Cheers,

Gökçe

Hi @Gokce Gursel _Snapbytes_ 

Thank you for your response. I am trying to change only the resolution time for "New Features" or "New Ideas" tickets and not for all the tickets opened under "Technical Support"

When we go and edit the SLA time metrics it changes the time for all tickets.

Hi @Jatin Ramanujan ,

You can assign different SLA Goals for different issuetypes via JQL like below. Just click the + sign under goals (I don't have New Ideas or New Features issuetype, that's why it's angry)

Screen Shot 2021-01-11 at 11.11.07.png

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