Hi @Jatin Ramanujan ,
I'm assuming that you're referring to the Resolution SLA. If not, please correct me.
Just navigate to Project Settings > SLAs > Find Resolution SLA > Click Edit and modify the SLA Goal accordingly.
Please let me know if you have further questions.
Thank you for your response. I am trying to change only the resolution time for "New Features" or "New Ideas" tickets and not for all the tickets opened under "Technical Support"
When we go and edit the SLA time metrics it changes the time for all tickets.
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