Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

how to change issue type in email channelize request

While enabling email channel the issue type is "Service Request". I want to change this issue type from ""Service Request" to "Change Request". 

Although I make changes by automation but workflow is not updated means that issue type updated to "change request" but workflow as per "Service Request"  

1 answer

0 votes

Hi @harshad tarbundiya ,

to properly change that configuration, please navigate to your project settings and the entry "Email requests" in the left-hand navigation and follow the picture from there. :)


Best, Max

Thanks for your Prompt Support. Appreciated one !!!!


As per your suggestion if we go to "Configure email request types" there is only 1 option available that is "Email Request" reflected. in real we have multiple Request type like change Request, Problem Request, Incident Request etc.

So please suggest how to avail multiple Request types in selection list. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

310 views 0 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you