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how to Auto-close Issues after we resolved 5 Business Days

Kishor Mudhili March 20, 2024

hello guys,

 

recently we migrated to JSM (Cloud), we are planning to Auto close tickets from Resolved status like Service-now.

if any one know's the Process, Please share with me. i have follow the few articals but not understand. 

 

 

2 answers

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Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

Hi @Kishor Mudhili ,

You can make use of scheduled issue trigger. In trigger, use  appropriate JQL

Example: "status = Resolved and updated <= -5d".
Trigger will check tickets whose status is resolved and no activity in the ticket for last 5 days. 

Sample rule screenshot: 

image.png 

 

 

2 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2024

Hi @Kishor Mudhili , welcome to the Cloud. If you go to Automation and click on Templates you should find a template that you can use/modify called "resolve issues due to inactivity"

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