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how to Allow Service Management To Process Forwarded Email

We are trying to use a rule in our existing email to able to manager create tiickets in Jira service management but the forwarding email is not allowed. How can we achieve this?

1 answer

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Brant Schroeder Community Leader Jan 04, 2022

@Robert Pichardo 

Can you please check your customer permissions on the Jira Service Management project.  If your customer permissions are not set to Anyone on the web then users who do not have an account will not be able to create issues.  https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

You also need to make sure that an email channel is setup.  By default there should be a request type setup for email requests.  You can confirm this by following these instructions.  https://support.atlassian.com/jira-service-management-cloud/docs/choose-a-request-type-for-email-requests/

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