Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to Allow Service Management To Process Forwarded Email

We are trying to use a rule in our existing email to able to manager create tiickets in Jira service management but the forwarding email is not allowed. How can we achieve this?

1 answer

0 votes
Brant Schroeder Community Leader Jan 04, 2022

@Robert Pichardo 

Can you please check your customer permissions on the Jira Service Management project.  If your customer permissions are not set to Anyone on the web then users who do not have an account will not be able to create issues.

You also need to make sure that an email channel is setup.  By default there should be a request type setup for email requests.  You can confirm this by following these instructions.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,487 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you