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how raise request for all option Deviniti custom field?

Hello,I am using Jira Service Desk server.I add Deviniti Dynamic Forms-Dynamic select custom field with three options.when I raise request with this custom field, only for one option I can create request.Can People help me for raising for all options?

2 answers

0 votes
Fahad Siddiqui Community Leader Oct 01, 2020

@JIRA2020 

You need to create 3 Dynamic Forms. 

if you can provide your requirement clearly i can help you more.

Can you explain me?Should I create 3 Dynamic Forms same?

Fahad Siddiqui Community Leader Oct 01, 2020

@JIRA2020  yes using same custom filed. 

then mention clearly Option Related field  Required  Default value  Request types for each custom filed.

Thank you for your reply.

As I realized, I should create three Deviniti Custom Fields  with Option Related field  Required  Default value  Request types for each custom filed.

Do I should assign three Deviniti Custom Fields to same screen and then have three Fields  in portal request that customer fill them?

Fahad Siddiqui Community Leader Oct 01, 2020

 

@JIRA2020 yes if the fields are different you need to add on portal screen.

Only one option has two related fields that for this option I can create request.another two option have not related fields. 

How One Deviniti Custom Fields can create 3 times with same name?

Fahad Siddiqui Community Leader Oct 01, 2020

Can you share me all details what exactly you are trying to do

I have one Deviniti Custom Field named "Employee Status".

 Employee Status have 3 options(Staff, Trainee, Univercity).

Staff has two related field and Trainee& Univercity have not related field.

I should create 3 Employee Status field with same name and same screen.Is it correct?

Fahad Siddiqui Community Leader Oct 01, 2020

No need to create 3 Employee Status field.

Once you add Deviniti Dynamic Forms and add custom field Employee Status.

After creating the filed you will get the 3 (Staff, Trainee, Univercity).

under Option.

Check and let me know if anything else required.

I do it you explain..Now I can raise request for Staff option, but  for Trainee & Univercity options I can not create request.

what I do that can create request by selecting Trainee or Univercity options?

Fahad Siddiqui Community Leader Oct 01, 2020

You want Trainee or University options to be mandatory? 

No.I want when select Trainee or University options in request field, by click in create button, this request create but not create.

Fahad Siddiqui Community Leader Oct 01, 2020

Make it required filed then in form

I did it but create did NOT work.

Fahad Siddiqui Community Leader Oct 01, 2020

Can you share me the screen shot as i am not able to understand your requirement.

i need details and more clarification then only i would be able to help you out,

@JIRA2020 please create a ticket on our Customer Portal. The support team will help you with this issue during the screensharing session.

Cheers,

Kate

Thank you.

I created ticket and waiting for your reply.

Hi! I'm from Deviniti team. Please create a request on our Customer Portal. Add more details if you can. We'll help you as soon as possible!

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