how can customer see all the requests from portal

[samrat]

I got the request > All button in the portal but it does not work at all .Can you please help me to configure it properly

[Boyan Angelov]

Hi,

It depends what you mean by "All requests" here. If you want a customer to see all tickets raised on the portal, regardless from who raised them and with what user or organization they are shared there is no such option out of the box, you will need an app like the one we created - Advanced Portal Reports, where you can explicitly set this level of visibility. Otherwise the customers can only see tickets they created, or someone else created and shared with them or with organization they belong to.

Cheers,

Boyan

[samrat]

Thanks for your reply. But from customer portal we get the option from where we can see all the tickets, but it is not working.

[Boyan Angelov]

I know it says "All Requests" in the menu, but actually it means "All Requests visible to the customer", which is far from all the requests on the portal usually.