Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how can customer see all the requests from portal

I got the request > All button in the portal but it does not work at all .Can you please help me to configure it properly

1 answer


It depends what you mean by "All requests" here. If you want a customer to see all tickets raised on the portal, regardless from who raised them and with what user or organization they are shared there is no such option out of the box, you will need an app like the one we created - Advanced Portal Reports, where you can explicitly set this level of visibility. Otherwise the customers can only see tickets they created, or someone else created and shared with them or with organization they belong to.



Thanks for your reply. But from customer portal we get the option from where we can see all the tickets, but it is not working.

I know it says "All Requests" in the menu, but actually it means "All Requests visible to the customer", which is far from all the requests on the portal usually. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

162 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you