It depends what you mean by "All requests" here. If you want a customer to see all tickets raised on the portal, regardless from who raised them and with what user or organization they are shared there is no such option out of the box, you will need an app like the one we created - Advanced Portal Reports, where you can explicitly set this level of visibility. Otherwise the customers can only see tickets they created, or someone else created and shared with them or with organization they belong to.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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