We have thousands of customers and 15+ separate service desks. Apart from looking in the customers view of individual service desks, how can I determine which portal each customer has access to create an issue in?
We would like to improve our customer experience by directing them to fewer service desks as they adopt/we integrate more of our products and services. This is a huge undertaking, so we want to focus on those customers using multiple service desks first. To achieve this, we need to know to which SD a customer belongs. We also need to know which organisation/s they belong to, as that org may prefer different orgs setup to access/share issues when specific areas of their business use different products and/or services.
How can I extract this information from Jira?
How can I bulk add existing customers to a different service desk?
Related to your question
How can I extract this information from Jira? what information you need to extract please clarify.
How can I bulk add existing customers to a different service desk? Create organization and add bulk users.
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