how can I manage the task assignment and delegation based on the employee attendance

[Aya AlJboor]

How can I got the following functionalities in Jira service management or other add-ons

• Eg: Incidents/tasks must not be assigned to the resource when he/she is on leave.
•  Linkage to HRMS or AD for Hierarchy detection for alert generations and approval cycles.
• Functionality to delegate, module wise, to subordinates while going on leave, including alerts.

[Ajay _view26_]

Hi @Aya AlJboor 

Welcome to the community. 

You could use Opsgenie On-Call Management & Escalation feature to achieve the use-case

https://www.atlassian.com/software/jira/service-management/whats-new/jira-service-management-powered-by-opsgenie

[Aya AlJboor]

thanks @Ajay _view26_ 

Can I use Opsgenie "On Call management" for different issue types ( other than incident)??