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hide a ticket after resolved or closed from assignee queue

salah younis
salah younis Dec 17, 2022

hide a ticket after resolved or closed from assignee queue

 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_ Community Leader Dec 17, 2022

Hi @salah younis ,

in order to do that you need to change your queue filter adding something like :

... and resolution is EMPTY

In that way all the resolved/closed ticket will be automatically moved out from queue itself.

Hope this helps,

Fabio 

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salah younis
salah younis Dec 28, 2022 • edited

the closed is moved but resolved is not move out the queue 

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