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find fields to manager customer in jira services management

Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of site administrator I can see the buttons to add users at the top. but when another user enters with the role of the project (administrator) the same role that I have within the project, on this screen it does not show the buttons to manage the group of clients. I have checked the permissions for both users and we both have the same permission scheme within the project. I wanted to know why this happens and how I could solve it, I leave you a print of both cases to see if you can help me with this incident. Greetings and thanks in advance. image.png

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@Anderson Scott -

Welcome to the community.  Based on your ask/information provided, one will need to be the site admins to manage groups membership.  JSM project administrators can only manage access of the specific projects via "Project settings > Users and Roles".

Group membership management can only be performed by site admins as the groups are maintain at the system level - which are available for all the projects under the same env.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

THanks a lot Mr. Joseph

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