filter by request types

[Valentin Ivanchev]

Hello,

can someone please explain how can I create a filter by request types ? I am not sure what to do .

thank you in advance !

[H K]

Hello @Valentin Ivanchev,

I assume you want to create the filter in jira portal (not customer portal). There you can only filter for your jira issue types not for the customer portals request types.

To create a filter for issue types you click on "issues" in the menu bar and select "search for issues". Then you can add the (issue) "type" and other settings to search for them. At the top you will find a button "save as".

Hope that helps.

[Valentin Ivanchev]

Here is what I want to do .  I have a customer portal , where our supervisor raise different requests via different request types by departments : photo department, packaging, marketing, administration  etc. I want to create a filter and sort the requests by these departments . I hope you get the idea. I am not sure if this can happen ?

[Valentin Ivanchev]

Do you know if ,for example I have a field with quantity , I can make a filter with this quantity ?

[Jeffrey Gunawan]

I'd like to be able to search for service desk request types as well. 

[Julie Taubman]

I use the JQL query  "Customer Request Type" = "Request A"    

etc. for this -- to get a list of all Service Desk tickets submitted through Request A

you can use IN, Not IN, != etc. for this query as well. 

[Monica Morris]

I get an error when I try to query for "Customer Request Type" - Jira says I don't have that field.

[Marc Kelvin Tan]

Use : "Request Type" = <Request Type Name>
Initially it doesn't show up on the auto complete so i typed in <"Request > so it autocompletes to show the "Request Type" Field

[Monica Morris]

This works for me - thank you @Marc Kelvin Tan!