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can someone please explain how can I create a filter by request types ? I am not sure what to do .
thank you in advance !
Here is what I want to do . I have a customer portal , where our supervisor raise different requests via different request types by departments : photo department, packaging, marketing, administration etc. I want to create a filter and sort the requests by these departments . I hope you get the idea. I am not sure if this can happen ?
Do you know if ,for example I have a field with quantity , I can make a filter with this quantity ?
I use the JQL query "Customer Request Type" = "Request A"
etc. for this -- to get a list of all Service Desk tickets submitted through Request A
you can use IN, Not IN, != etc. for this query as well.