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field will not accept information

Kristine Keating
I'm New Here
I'm New Here
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September 5, 2023

Good Afternoon

I am hoping you can help me –


I am attempting to add a visitor request to JIRA and I keep getting stuck at the below – no matter what I enter for internship supervisor it wont accept it. I don’t even remember those last 3 questions existing before – I reread the email about upcoming changes to visitor request but see nothing. Any thoughts on what I am doing wrong?


I would greatly appreciate any assistance!


2 answers

3 votes
Adrian Wood
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 5, 2023

Hi Kristine, 

I may be wrong but I get the impression that you are trying to raise a request on your organization's portal and are getting stuck when trying to enter a value for the internship supervisor. 

This is an online public community hosted by Atlassian so unfortunately this won't be something we can help with. I suggest you reach out to your own internal service desk for assistance. 

1 vote
Marcus Jones
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2023

Screenshot 2023-09-05 162019.pngHi Kristine,


Have you confirmed there are no length (Minimum or maximum) restrictions and that there are no regex pattern restrictons?

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