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Does the jira service desk keep record of customer information when they send in issue the first time
Does it generate tickets ID 's for issues logged
can the customers monitor the issues they logged
Is there an SLA Breach flag system.
can issues be escalated to other terms by the Agents
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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